FAQ's
Pre-Sales
Can you send samples of your blinds to me?
Yes, please contact our customer services team with your requirements or use the add to basket sample button on the product page.
Do you offer custom size items?
Yes, most of our items are customisable. If you are viewing a standard product there will be a link that reads ‘Made To Measure’. You will then be directed to the same product that can be custom sized.
Can I alter the item myself?
Yes most of our items can be altered and come with instructions in the packaging.
Can you help me measure my blind?
Yes please see our how to measure guides here.
I have a large order, can I have a discount?
Our prices are already at the best we can offer. We do offer the occasional sale which you can look out for by signing up to our newsletters.
Delivery
What is your delivery time?
Most of our ready-made items will be dispatched the next working day for delivery within 48 hours. Made to measure items will have a specific lead time on the listing. There will be an option for faster delivery on each product page.
Can I change my delivery address after I have placed my order?
Please contact us and if your order has not been dispatched we may be able to do this for you.
Tracking
How do I track my order?
Please use the tracking link sent to you in your dispatch email.
My order is later than expected.
Please allow 5 working days for your order to arrive during busy periods. If you still have not received this and the tracking hasn;t updated please contact us.
My tracking doesn’t work
Please email us and we can track your order for you.
Aftersales
There’s an issue with my order
- I have Missing items/parts - Please email us.
- I have Damaged items/parts - Please take an image and email us.
- My order is wrong - Please take an image of your blind against a tape measure showing the blind at the incorrect size and email us.
Do you accept returns?
Yes we accept return of any unaltered, unused items in their original packaging.
How do I return my unwanted items?
- The easiest way to return your item is to use an online courier. We suggest going to www.interparcel.com or www.parcel2go.com where you can compare rates of different carriers. You will need weights and dimensions of your parcel to retrieve your quote.
Please return all items to Blinds Outlet, 2 Fleming Road, Corby, Norhants, NN174SW. Please make sure you include your order number to allow us to refund you.
Can I return an item that has been made to size for me?
Unfortunately we cannot accept the return of made measure/custom sized items. If you added the remake protection please contact us in regards to replacing a mis-measured item.
How do I contact your customer service department?
Email support@blindsoutlet.co.uk we will reply with 2 working days.
After Care
How do I fit my blind?
Please see our extensive how to measure and fit guide here.
How do I clean my blind?
Use a damp cloth to wipe your blind clean. Do not use any products are leave your blind wet.